Privacy & Cookies Policy1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and customers; in this policy we explain how we will handle your personal data.
1.3 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls within the customer account area of our website.
2. How we use your “personal data”
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process your account data ("account data"). The account data may include your name, email address, telephone number, fax number, newsletter subscription preference and postal address. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.4 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.5 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.
2.6 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, select payment details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
2.7 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.8 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
2.9 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.10 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.11 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3. Providing your personal data to others
3.1 We may disclose your personal data to any member of our group of companies this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.3 Financial transactions relating to our website and services may be handled by our payment services providers as listed within our checkout pages. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices on their own company websites.
3.5 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4. International transfers of your personal data
4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
4.2 We and our other group companies have offices and facilities in the United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from the Information Commissioner's Office.
4.3 The hosting facilities for our website are situated in the United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from the Information Commissioner's Office.
4.4 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
5. Retaining and deleting personal data
5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 We will retain your personal data for a minimum period of 30 days following its provision.
5.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on its necessity for the proper administration of our website and business and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
5.5 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3 We may notify you of changes to this policy by email or other means of communication.
7. Your rights
7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can request a copy of the personal data we hold by contacting us. Please note that we may in return request copies of valid identification.
7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
7.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.13 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 7.
8. Third party websites
8.1 Our website includes hyperlinks to, and details of, third party websites.
8.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
9. Personal data of children
9.1 Our website and services are targeted at persons over the age of 16.
9.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
10. Updating information
10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
11. About cookies
11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
11.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
11.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12. Cookies that we use
13. Cookies used by our service providers
14. Managing cookies
14.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
14.2 Blocking all cookies will have a negative impact upon the usability of many websites.
14.3 If you block cookies, you will not be able to use all the features on our website.
15. Cookie preferences
15.2 Please note that if you block cookies, you may not be able to use all of the features on our website. This may also “break” certain elements of our website and prevent them from functioning correctly for you only.
16. Our details
16.1 This website is owned and operated by Clairmont PLC
16.2 Our principal place of business is at Unit 3, 19 Starling Way, Strathclyde Business Park, Bellshill, ML4 3P, United Kingdom.
16.3 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website from time to time; or
(d) by email, using the email address published on our website from time to time.
17. Representative within the European Union
17.1 You can contact our Representative within the European Union with respect to our obligations under data protection law using any of the contact methods listed in section 16.3.
18. Data protection officer
18.1 You can contact our Data Protection Officer with respect to our obligations under data protection law using any of the contact methods listed in section 16.3.
Terms & Conditions
This website terms and conditions template is based on a free document supplied by The Legal Stop Limited through its website www.thelegalstop.co.uk
Welcome to our web site. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use which govern our relationship with you in relation to this web site. If you disagree with any part of these terms and conditions, please do not use our website.
term ‘we’ means Clairmont Scotland T/A Clairmont the owner of the
website whose registered office is 1-3 Hope Street, Bellshill, ML4 1QA
and company registration number is SC529027 ("us" and "our" will be
The term ‘you’ refers to the user or viewer of our website (and "your" will be construed accordingly).
the terms of our cookies policy.
Use of this Website
otherwise stated, Clairmont Scotland T/A Clairmont owns the
intellectual property rights in the website and material on the website.
Subject to the license below, all these intellectual property rights
You may view website pages, download
website pages and print website pages for your own personal use, subject
to the restrictions set out below and elsewhere in these terms and
You must not
use our website in any way that causes, or may cause, damage to the
website or impairment of the availability or accessibility of the
website; or in any way which is unlawful, illegal, fraudulent or
harmful, or in connection with any unlawful, illegal, fraudulent or
harmful purpose or activity.
must not use this website to copy, store, host, transmit, send, use,
publish or distribute any material which consists of malicious computer
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
to certain areas of this website is restricted. Clairmont Scotland T/A
Clairmont reserves the right to restrict access to areas of this
website, or indeed this entire website, at its sole discretion.
Clairmont Scotland T/A Clairmont you with a user ID and password to
enable you to access restricted areas of this website or other content
or services, you must ensure that the user ID and password are kept
Clairmont Scotland T/A Clairmont disable your user ID and password at its sole discretion without prior notice or explanation].
Copyright and Licence
website contains material which is owned by or licensed to us. This
material includes, but is not limited to, the design, layout, look,
appearance and graphics.
You are granted a licence
to use the material contained in this website subject to the
restrictions described in these terms and conditions.
are granted a licence to download, store, view, edit, use, reproduce,
copy, print, any material contained in this website for your own
personal and/or business purposes.
You are not permitted to: republish material from this website (including republication on another website); sell,
rent, license, sublicense, lease, distribute, copy, duplicate, publish
or reproduce material from the website and any material or any part
thereof for use by any third party; exploit material on our website for a commercial purpose; use
any material in any way that is unlawful or in breach of any person's
legal rights under any applicable law, or in any way that is offensive,
indecent, discriminatory or otherwise objectionable.
you breach these terms and conditions in any way then the licence
granted to you will be automatically terminated upon such breach and
Clairmont Scotland T/A Clairmont take such action as we deem appropriate
to deal with the breach, including suspending your access to the
website, prohibiting you from accessing the website, blocking computers
using your IP address from accessing the website, contacting your
internet service provider to request that they block your access to the
website and/or bringing court proceedings against you.
the termination of the licence you will promptly and irrevocably delete
from your computer systems and other electronic devices all copies of
the material and any part thereof in your possession or control, and
will permanently destroy any paper or other copies of the material and
any part thereof in your possession or control.
Scotland T/A Clairmont the right to exclude any person from using its
website and material contained therein where a breach of these terms
& conditions is suspected.
material contained in this website is and remain the copyright of
Clairmont Scotland T/A Clairmont must retain, and must not delete or
remove all copyright notices and other proprietary notices placed by us
on any material.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
website is provided “as is” without any representations or warranties,
express or implied. Clairmont Scotland T/A Clairmont no representations
or warranties in relation to this website or the information and
material provided on this website.
The content of
the pages of this website is for your general information and use only
and it is subject to change without prior notice.
Scotland T/A Clairmont not warrant that this website will be constantly
available, or available at all; or that the information on this website
is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind.
We do not provide any warranty as to the suitability of the information and material found or offered on this website for any particular purpose. Your use of any information or material on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
You acknowledge that information
and material found or offered on this website may contain inaccuracies
or errors and we expressly exclude liability for any such inaccuracies
or errors to the fullest extent permitted by law.
the maximum extent permitted by applicable law we exclude all
representations, warranties and conditions relating to this website and
the use of this website (including, without limitation, any warranties
implied by law of satisfactory quality, fitness for purpose and/or the
use of reasonable care and skill).
Limitations and Exclusions of Liability
the extent that the website and the information and services on the
website are provided, our liability to you in relation to the use of our
website or under or in connection with these terms and conditions,
whether in contract, tort (including negligence) or otherwise, will be
limited as follows: Clairmont Scotland T/A Clairmont its employees will
not be liable to you for any loss or damage of any nature whether
arising directly or indirectly from the use of or reliance on
information obtained from this website; Clairmont Scotland T/A Clairmont
its employees will not be liable for any consequential, indirect or
special loss or damage and will not be liable for any loss of profit,
income, revenue, anticipated savings, contracts, business, goodwill,
reputation, data, or information.
Nothing in these
terms and conditions will limit or exclude our or your liability for
death or personal injury resulting from negligence; limit or exclude our
or your liability for fraud or fraudulent misrepresentation; limit any
of our or your liabilities in any way that is not permitted under
applicable law; or exclude any of our or your liabilities that may not
be excluded under applicable law.
using this website, you agree that the exclusions and limitations of
liability set out in these terms and conditions are reasonable. If you
do not think they are reasonable, you must not use this website.
you breach these terms and conditions you will be held fully
responsible for any loss suffered by Clairmont Scotland T/A Clairmont
result of such breach and will be held accountable for all profits made
from breaching these terms and conditions.
agree to indemnify us and undertake to keep us indemnified against any
losses, damages, costs, liabilities and expenses (including without
limitation legal expenses and any amounts paid by us to a third party in
settlement of a claim or dispute on the advice of our legal advisers)
incurred or suffered by us arising out of any breach by you of any
provision of these terms and conditions.
website may contain links to other websites that are not under the
control of and are not maintained by us. Clairmont Scotland T/A
Clairmont not responsible for the content or reliability of the linked
websites. Clairmont Scotland T/A Clairmont these links for your
convenience only but does not endorse the material on these sites.
failure by Clairmont Scotland T/A Clairmont enforce at any time or for
any period any one or more of the terms and conditions shall not be a
waiver of them or the right at any time subsequently to enforce all
terms and conditions.
any provision of these terms and conditions shall be found by any court
to be invalid or unenforceable, such invalidity or unenforceability
shall not affect the other provisions of these terms and conditions
which shall remain in full force and effect.
provision of these terms and conditions is so found to be invalid or
unenforceable but would be valid or enforceable if some part of the
provision were deleted, the provision in question shall apply with such
modification(s) as may be necessary to make it valid and enforceable.
may revise these terms and conditions from time-to-time. Revised terms
and conditions will apply to the use of our website from the date of
the publication of the revised terms and conditions on our website.
Please check this page regularly to ensure you are familiar with the
Exclusion of Third Party Rights
terms and conditions are for the benefit of you and us, and are not
intended to benefit any third party or be enforceable by any third
party. The exercise of our and your rights in relation to these terms
and conditions is not subject to the consent of any third party.
terms and conditions constitute the entire agreement between you and us
in relation to your use of our website, and supersede all previous
agreements in respect of your use of this website.
Jurisdiction and Governing Law
These terms and conditions shall be governed by and construed in accordance with English law. Any dispute, claim or matter arising out of, or relating to, these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
ReturnsThe Customer has 14 days from the date of delivery to notify us if you wish to return an item
Goods must be returned in their original condition and packaging
We are not able to accept returns/exchanges on any personalised products, unless the item you receive is damaged or defective or if there has been an error on our behalf. We provide our customers with various opportunities to check and confirm all personalisation and imputed information via email
Goods authorised and accepted for credit or return will incur a £5 handling charge
We will only refund carriage costs when the product is being returned due to a manufacturing fault